To provide us with your identification and/or proof of address documentation, your options are to:
• make an appointment with any HSBC UK branch, who’ll be happy to assist you with updating your documentation; or
• send certified*
copies of your documentation to us directly using the prepaid envelope enclosed in your original letter.
If you have any further queries or would like assistance, please contact our Customer Support Team on 0345 266 1402 (from outside the UK +44 1470 697132).
Lines are open 9am – 5pm <GMT> Monday – Friday except public holidays.