telephone number: 01470 697 132

The Jumio tool is now permanently closed with effect from 29 December 2017.
Please accept our apologies if this causes you any inconvenience.

To provide us with your identification and/or proof of address documentation, your options are to:
• make an appointment with any HSBC UK branch, who’ll be happy to assist you with updating your documentation; or
• send certified* copies of your documentation to us directly using the prepaid envelope enclosed in your original letter.
As a result of the Jumio tool closing, please be assured that we will not apply any temporary restrictions on your banking services at this time.
If you have any further queries or would like assistance, please contact our Customer Support Team on 0345 266 1402 (from outside the UK +44 1470 697132).
Lines are open 9am – 5pm <GMT> Monday – Friday except public holidays.
* Refer to Guide 2, enclosed in your original letter for guidance on how to certify your documentation.